LeisurebitesRefund and cancellation handling on LeisureBites depends on the policy shown on the specific experience, channel offering, or digital asset at the time of purchase.
1. Experience Tickets
- Each host may define a specific cancellation window or refund rule for their experience.
- The cancellation policy shown on the event page and booking flow applies to that purchase.
- If an experience is cancelled by the host or cannot be delivered as described, we may help coordinate a refund, credit, or reschedule based on the circumstances and payment status.
2. Digital Assets and Storefront Purchases
- Because digital assets may be downloadable immediately after payment, refunds are generally limited once access has been granted.
- If a file is corrupted, materially different from the listing, or cannot be accessed after a successful payment, contact us so we can review the case.
3. Payment Failures and Pending States
If a payment fails, is abandoned, or remains pending, the related booking or order may stay unconfirmed until the payment partner reports a successful completion. In those cases, guests may need to retry payment before access or confirmation is granted.
4. Refund Timelines
Approved refunds are processed back through the original payment method and may take additional banking time depending on the payment partner and issuing bank.
5. Contact for Review
If you need help with a cancellation or refund review, email admin@leisurebitess.com with your booking or order reference.